Terms of Service

These Terms of Service ("Terms") govern your use of the Stranex Solutions website at stranexsolutions.com and any services provided by Stranex Solutions ("we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

Stranex Solutions provides digital systems services including but not limited to custom website development, client dashboards, automation architecture, AI calling systems, and related consulting. The specific scope, deliverables, timeline, and pricing for any project will be defined in a separate service agreement or proposal between you and Stranex Solutions.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or its systems
• Use automated tools to scrape, crawl, or extract data from the website without permission
• Transmit any malicious code, viruses, or harmful content
• Impersonate any person or entity or misrepresent your affiliation

3. Intellectual Property

All content on this website, including text, graphics, logos, images, code, and design, is the property of Stranex Solutions and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

For client projects, intellectual property ownership and licensing terms will be outlined in the applicable service agreement.

4. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information necessary for us to deliver our services
• Respond to requests for feedback, approvals, and content in a timely manner
• Ensure that any materials you provide do not infringe on third-party rights
• Make payments according to the terms outlined in your service agreement

5. Payment Terms

Payment terms, including pricing, payment schedule, and accepted methods, will be specified in your service agreement or proposal. Unless otherwise stated:

• Payments are processed securely through Stripe
• Late payments may be subject to a hold on ongoing work until the balance is resolved
• Refund eligibility is determined on a case-by-case basis and outlined in your service agreement

6. Project Timelines

We will make reasonable efforts to meet agreed-upon project timelines. However, timelines may be affected by factors including but not limited to: delays in client feedback or content delivery, scope changes, and unforeseen technical challenges. We will communicate any significant timeline changes promptly.

7. Limitation of Liability

To the fullest extent permitted by law, Stranex Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services. This includes but is not limited to lost profits, data loss, business interruption, or any damages resulting from reliance on information provided through our website.

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

8. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components. We make no warranties regarding the results or outcomes of our services, including but not limited to traffic increases, conversion rates, or revenue growth.

9. Indemnification

You agree to indemnify and hold harmless Stranex Solutions, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our website or services, your violation of these Terms, or your infringement of any third-party rights.

10. Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business. Termination of services engaged under a service agreement will be governed by the terms of that agreement.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Mecklenburg County, North Carolina.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Contact Us

If you have questions about these Terms of Service, contact us at:

Stranex Solutions
Charlotte, NC
ospain@stranexsolutions.com
+1 (980) 267-7715